Convenience Store Blog
If you own or operate a C-Store, we have the resources to help you succeed. Browse our articles for ideas on convenience store management.
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Orientation Success
We’ve all heard the saying, “you never get a second chance to make a first impression.” Not only is this true with your convenience store customers, but also with new employees who are just beginning their career with you. The onboarding experience can make or break a...
Orientation Success
We’ve all heard the saying, “you never get a second chance to make a first impression.” Not only is this true with your convenience store customers, but also with new employees who are just beginning their career with you. The onboarding experience can make or break a...
Custom Learning Paths You Can Implement Quickly
Your employees keep your business running, which is why it is important to invest in their success – if they’re successful, so are you. One method for increasing the likelihood of success is the development of customized learning paths to provide employees with the...
Custom Learning Paths You Can Implement Quickly
Your employees keep your business running, which is why it is important to invest in their success – if they’re successful, so are you. One method for increasing the likelihood of success is the development of customized learning paths to provide employees with the...
Recent Posts:
Recent Articles
Keeping Promises to Build Customer Loyalty
Customers have a lot of expectations from convenience stores. Some are implicit, or unspoken – they expect the gas pumps to work, they expect you to carry the latest products, and they expect you to live up to being a convenient solution for their quick shopping...
What You Need to Know about the Federal Tobacco Law
The legal age to buy tobacco was changed to 21 nationwide over a year ago. With over 375,000 tobacco retailers in the nation, this change has had a wide range of consequences that some convenience store employees are still trying to figure out. Get the facts below....
What Are Your Training Goals?
Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you expect from them and how...
Customer Service Under the Canopy
Tens of thousands of people fuel up their cars every day, and most of those sales take place in a convenience store just like yours. With the convenience of pay-at-the-pump, many of your fuel customers never walk into your store, but that doesn’t mean they don’t...
5 Benefits of Virtual Interviewing
Virtual interviewing has been around for many years, but recent events have normalized it in industries that may have never tried it before. Although you will need to meet your future convenience store employees face-to-face eventually, there are many benefits to...
The Who, What, Why, & How of Category Management
Category management for convenience stores is a multifaceted concept that involves many moving parts. Let’s break it down: Who: Category managers at a corporate level are responsible for determining what products your store will carry and how those products will be...
Be Our Takeout Guest
Convenience stores have traditionally competed with quick-serve and other restaurants for a fair share of food service business. As the demand for takeout meals continues to boom, your strategy to attract takeout guests must adapt to changes in the growing market. As...
8 Workplace Hazards for Convenience Stores
Workplace hazards exist in every industry, with some types of jobs having more inherent risks than others. These eight hazards are some of the most common in the convenience store industry: Lifting and handling inventory – improper lifting or lowering of products can...
Mistakes New Trainers Make
Training is a job responsibility of most convenience store managers, yet many may not be trained themselves on how to manage such an important assignment. New trainers can prepare themselves for success by avoiding these common mistakes. Mistake #1: Failing to Set...
Do’s and Don’ts of Selling Alcohol
With alcohol sales on the rise, convenience store operators must focus even more on ensuring that their employees are selling alcohol responsibly and according to the law. Follow these do’s and don’ts: Do: Know the federal, state, and local laws about selling alcohol...
Get Street Smart about Customer Loyalty
When it comes to your c-store customers, what are you most grateful for? If you said “loyalty,” you’re on the right track. After all, you’ll spend six times more to attract a new customer than to keep an old one. It doesn’t take a math whiz to figure out where your...
With Great Profit Comes Great Responsibility
Selling alcohol can be very profitable for convenience stores, and it can also be very risky. If you or one of your staff members fails to sell alcohol responsibly and according to the law, there can be serious consequences. People could being injured or killed in...
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