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Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Train Employees to De-Escalate Difficult Situations
When you run a convenience store, you have control over certain aspects of the business. Products, store layout, employees, and policies—all are carefully considered and chosen. Your customers, however, will always be a wild card. You can’t control who’s having a good...
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
Celebrate! Take the Stress Out of Holiday Alcohol Sales
December always packs in a lot of celebrations (and let’s be real, everyone likes New Year’s Eve more than New Year’s Day anyway), which means that alcohol sales are on the rise. If your store sells alcoholic beverages, make sure your team is ready for higher demand!...
Recent Posts:
Recent Articles
Compliance Regulations: What’s Changed and What Hasn’t
If someone would have told you a few months ago that you’d be operating with markings on the floor to indicate where customers should stand, what would have you thought? If they would have said to expect fuel sales to plummet and food sales to skyrocket, what would...
Soft Skills Training Every C-Store Employee Needs
An effective convenience store training program covers a lot of ground. Your employees obviously need to be trained on equipment specific to your business, compliance topics such as age-restricted sales, and safety issues such as robbery and skimming prevention. These...
Hidden Costs of a Negative Customer Experience
What does the customer experience look like at your store during the current health crisis? How has it changed? Before you give that too much thought, keep this in mind – the customer experience is different from customer service. Customer service is a one-on-one...
The Convenience Store Manager’s Role in Disease Prevention
In large part, disease prevention comes down to the choices individuals make both to protect themselves from getting sick, and protecting those around them if they do get sick. Convenience store managers have additional responsibilities to keep their customers and...
Customer Loyalty Starts with Employee Training
How you treat your employees determines how they’ll treat your customers. When you provide a comprehensive employee training program, it has a direct impact on customer service. Here’s how: Employee training expands competencies. A competency is the ability of an...
What’s Your Training Foundation?
A foundation is more than just a place where something starts. It’s a base that supports growth. This is true whether you’re building a house or training your convenience store staff. So, what makes up your training foundation? Now is the perfect time to audit your...
2019’s Most Popular Convenience Store Articles
Convenience store managers are busy... but we probably didn't need to tell you that! In case you missed some of our convenience store articles last year, catch up with these top five. 1 - Basic Marketing Concepts Every Convenience Store Manager Should Know Marketing...
Handling Bodily Fluids and Bloodborne Pathogens
You may not think of your convenience store job as a particularly messy one, but the truth is, accidents happen. And when they do, cleaning up falls to you and your staff. Some clean-up tasks are pretty straightforward. If a customer dumps his fountain drink, that’s...
A New Spin on Customer Service Training
“The customer is our top priority.” “We always strive to deliver excellent service.” “If we don’t take care of our customer, someone else will.” How many times have you heard customer service mantras like these or repeated them to your employees? The challenge of how...
The Impact of Training Goals
What’s the difference between a dream and a goal? It comes down to the acronym SMART. Dreams are fluid, but goals are:SpecificMeasurableAttainableRealisticTimelyIn the field of employee training, SMART goals lead to outcomes that go beyond simply filling a skills gap....
Laws for Age-Restricted Sales and What They Mean to You
Every state in America has a law restricting tobacco sales. As of this year, sixteen states have enacted laws to raise the minimum age from 18 to 21. Many more localities have done the same. Even more restrictions are in the works to regulate the increasing surge of...
Changing Harassment Laws – What’s Required?
Stories about discrimination and harassment in the workplace are not only dominating news feeds across the country, they’re also dominating legislative agendas. Several state and local governments have either enacted or are in the process of creating laws that aim to...
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